No retainer from this website
Sending the contact form, or reading these pages, does not create a solicitor-client relationship. We must complete conflict checks and send a client care letter before we act.
Terms of business.
You are not a client because you sent a web form. A retainer starts when we write to accept instructions on agreed terms.
What the client care letter will cover
Scope of work, who will do it, charging basis, disbursements, VAT, complaints, and how to end the retainer. We work on hourly rates for most matters and on fixed fees where the scope can be defined in advance. We will tell you which applies before you are committed to anything.
Your responsibilities
Give us accurate facts. Do not destroy devices or accounts we have asked you to hold. Do not send passwords or seed phrases through the website.
Limitation of liability
Our liability for any single matter is capped at £3,000,000, matching our professional indemnity cover, unless we agree a different figure with you in writing before work begins. We do not exclude liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
Governing law
The courts of England and Wales. These web pages are general information, not advice on your facts.
Complaints
The complaints procedure is published at /complaints/. Legal Ombudsman referral rights are set out there.
Reviewed by Priya Raman, Compliance Officer for Legal Practice, on 15 June 2026. Next review due 15 June 2027. This page is general information about the law of England and Wales and is not advice on your situation.